Bugs & Feature Requests

Tipser is not working at all - what should I do?
Please contact our support team via the chat for further investigation if it is a critical issue that needs immediate action or not.
Thu, 5 Aug, 2021 at 10:57 AM
Something in Publisher Portal is not working - what should I do ?
Please report a bug.
Thu, 5 Aug, 2021 at 11:01 AM
Something in Tipser Code is not working - what should I do ?
Please get in touch with our Tech Support Team via the chat for further investigation.
Thu, 5 Aug, 2021 at 10:59 AM
There is something wrong with a specific merchant information - what should I do ?
Please reach out to our Merchant Support Team via the chat for further investigation.
Thu, 5 Aug, 2021 at 10:59 AM
I found a bug - where can I report it?
Whenever you find a bug, please reach out via our support chat with a precise description and ideally a screen video. By that you help us understanding, inv...
Thu, 5 Aug, 2021 at 11:05 AM
How fast will bugs be fixed?
It depends on the severity of the reported bug. Whenever a bug is critical to your business, we will make sure to fix it with a priority and short-notice. P...
Thu, 5 Aug, 2021 at 11:02 AM
How will I notice if my reported bug is fixed?
Tipser is informing on a regular basis about all bug fixes under Product Updates & Announcements. If the reported bug was business critical, you will re...
Thu, 5 Aug, 2021 at 11:03 AM
I have an idea for a new feature or functionality improvement - who do I talk to?
Best way to address your ideas is by talking to us during the regular strategy meetings or reach out via the support chat. We will review all your requests ...
Thu, 5 Aug, 2021 at 11:04 AM