Customer Support

Who is in charge of customer support?
Tipser is in charge of customer support.
Tue, 13 Apr, 2021 at 9:19 AM
Why is Tipser in charge of customer support?
Since we are the merchant of record, we are in charge of offering the best customer support possible to your audience while you can concentrate on selling p...
Tue, 11 May, 2021 at 9:54 AM
How should the customer reach out to Tipser’s customer support?
Tipser’s customer support is reachable via various channels, but for you and our customer’s convenience, you should refer them to Tipser’s support portal at...
Tue, 11 May, 2021 at 9:54 AM
How long does it take before the customer gets an answer?
The customer will receive an answer within 24 business hours, often faster.
Tue, 13 Apr, 2021 at 9:21 AM
What information about the customer support should I include on my platform?
We recommend implementing a paragraph that clearly states that Tipser is in charge of customer service. It also makes sense to include some hints on how ord...
Tue, 11 May, 2021 at 9:54 AM
What is the order return process?
Whenever a customer wants to return a product… They should reach out to Tipser Customer Support to register a return and to get a return label if neede...
Tue, 11 May, 2021 at 9:53 AM
What is the ordering and shipping process?
Shipping works as follows: The customer buys something on your platform. The customer receives an order confirmation from Tipser. The merchant ships ...
Tue, 11 May, 2021 at 9:52 AM